At Slimming Hut, we strive to ensure your complete satisfaction with our products. We understand that sometimes a product may not meet your expectations, and we've created this Refund Policy to address such situations.

1. Return Eligibility

a) You may request a refund within 30 days of receiving your product. b) Items must be unused, in the same condition as you received them, and in their original packaging. c) For hygiene reasons, we cannot accept returns on opened supplements, meal replacement products, or intimate apparel.

2. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods

3. Return Process

To initiate a return:

a) Contact our customer service team at robertsproject67@gmail.com with your order number and reason for return. b) We will provide you with a return authorization and instructions for shipping the item back to us. c) Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., you received an incorrect or defective item).

4. Refunds

a) Once we receive and inspect the returned item, we will notify you about the status of your refund. b) If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days. c) The refund will include the cost of the item. Original shipping costs are non-refundable unless the return is due to our error.

5. Late or Missing Refunds

If you haven't received your refund after 10 business days: a) Check your bank account again. b) Contact your credit card company; it may take some time before your refund is officially posted. c) Contact your bank. There is often some processing time before a refund is posted. d) If you've done all of this and you still have not received your refund, please contact us at robertsproject67@gmail.com.

6. Exchanges

We do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order for the desired product.

7. Damaged or Defective Items

If you receive a damaged or defective item: a) Contact us immediately at robertsproject67@gmail.com. b) We will arrange for a return shipping label and send you a replacement item at no additional cost.

8. Sale Items

Only regular-priced items may be refunded. Sale items are not refundable.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

10. Partial Refunds

We may issue partial refunds for:

• Items not returned in their original condition
• Items that show signs of use
• Items returned past the 30-day return window

11. Right to Refuse Refunds

We reserve the right to refuse a refund if the returned item doesn't meet our return policy requirements.

12. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Effective Date" at the top.

13. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: robertsproject67@gmail.com Website: slimminghut.co.uk

By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund Policy.